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Heather Laverne

VP, Customer Engagement, Loyalty & Partnerships
Heather Laverne is Vice President of Customer Engagement, Loyalty & Partnerships EMEA for Hilton.  She is responsible for increasing consumer growth through strategically designed partnerships and driving customer engagement through the Hilton Honors loyalty programme.

Heather joined Hilton in January 2019 from American Express where she spent 13 years in product management, partnership, and marketing roles. Most recently, she served as Vice President, International Premium Products where she owned the product strategy for American Express' iconic portfolio of charge products including Centurion, Platinum, Gold and Green cards, across 90 countries. Prior to Amex, Heather worked in marketing and partnership management roles in the technology and entertainment industries.

A native of Canada, Heather completed her undergraduate studies in marketing from the University of Guelph and earned her MBA from Queen's School of Business.