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Carla Milovanov

SVP Digital and IT Europe
Carla has worked for Accor since 2006, most recently as SVP for Digital and IT, Europe. Prior to this she was VP for IT UK at Accor. Carla has played a key role in Accor’s ambitious five-year digital transformation strategy – providing digital solutions for partners to better manage their hotels, as well as creating innovative ways to help boost employee satisfaction and engagement. During her time at Accor, Carla has championed and driven the digital strategy founded upon disrupting the sector to become totally customer-centric, offering more personalised services, more frequent online touchpoints with consumers, and thinking mobile first.