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Wednesday, October 9
 

10:00am BST

Welcome from The AHC
Speakers
avatar for Alexi Khajavi

Alexi Khajavi

Managing Director, Questex Hospitality Group
Alexi Khajavi is Managing Director of the EMEA region and chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →
avatar for Jonathan Langston

Jonathan Langston

Co-founder, HotStats & The AHC
Jonathan is CoFounder of HotStats and The Annual Hotel Conference in each of which he retains an active advisory role.From 2013 to 2016 Jonathan was a Senior Director in the CBRE Hotels EMEA team and COO of the UK business. Prior to joining CBRE Hotels, Jonathan was Managing Director... Read More →


Wednesday October 9, 2019 10:00am - 10:10am BST
Deansgate Suite

10:10am BST

Opening Keynote
Speakers
avatar for Dr. Neslyn Watson-Druée

Dr. Neslyn Watson-Druée

High Performance Executive Coach
With over 25 years board level experience Neslyn is an acclaimed executive coach, author and keynote speaker on the topic of Leadership. Her expertise has been sought by business, the Government, NHS, education and voluntary sectors. As the Chairman of NHS Kingston, she managed to... Read More →


Wednesday October 9, 2019 10:10am - 10:40am BST
Deansgate Suite

10:40am BST

Is It Now an All or Peanuts Game? - The Economic Overview
Deal or no deal, we are coming out. And now we need to move on, albeit with a little less swagger. The recent merry go around in the cabinet and the Big B means the usual game of pin the tail on the donkey is now slightly harder. You can take comfort that our economic expert will sneak a look from under the blindfold and make sure you are best positioned to weather whatever comes our way.


Speakers
avatar for Simon French

Simon French

Chief Economist, Panmure Gordon & Co
Simon French is the Chief Economist at the UK merchant bank, Panmure Gordon & Company. He is a Top-5 ranked economist in the City’s Extel rankings and has a monthly column for The Times newspaper. Prior to joining Panmure Gordon he was a Senior Civil Servant, latterly at the Cabinet... Read More →


Wednesday October 9, 2019 10:40am - 11:00am BST
Deansgate Suite

11:00am BST

Beyond Peak Performance – The Hotel Market Overview
Hotels in the UK are now operating well above their previous peak. In this unmissable session of the conference, our hotel market experts will use key performance metrics from across the P&L (and beyond) to guide you through which markets are continuing to grow, which are falling behind and which are bubbling away below the surface, ready to blow.

Speakers
avatar for Thomas Emanuel

Thomas Emanuel

Director, STR
Thomas Emanuel is a Director at STR. Based in London, he leads a team focused on driving business with Industry Partners.He has spent his entire career in the hotel industry, beginning in 2000 with Miki Travel, before joining Hyatt Hotels & Resorts, working at both a corporate and... Read More →
avatar for Kate Nicholls

Kate Nicholls

CEO, UKHospitality
Kate Nicholls is CEO of UKHospitality, the powerful voice representing the broad hospitality sector, having previously worked as CEO and Strategic Affairs Director of the ALMR.In July 2019, Kate was appointed Chair of the Tourism Alliance, the membership organisation for the tourism... Read More →
avatar for Joe Stather

Joe Stather

Associate Director, Investment Advisory, CBRE
Joe joined CBRE in 2014. He is currently an Associate Director in the Hotels Investment Advisory team, working on a range of consultancy projects across the EMEA region.Joe holds a BSc with first-class honours in International Hospitality and Tourism Management from the University... Read More →


Wednesday October 9, 2019 11:00am - 11:45am BST
Deansgate Suite

11:45am BST

Tales from The Tribal Ring – The Independent v Branded Chiefs
These are turbulent times and independent and branded hotels are facing their own unique challenges. This session will invite the chiefs from each tribe to discuss how they prepare for battle, what it takes to win the war and whether anyone will survive…?

Speakers
avatar for Philip Shepherd

Philip Shepherd

Managing Director, Hilton Parker
Philip is a strategy and finance specialist in the hospitality and leisure sector with over 25 years of experience advising financiers, hotel owners and operators, travel and destination management companies on their international growth strategies, operating models, pricing structures... Read More →
avatar for Stephen Cassidy

Stephen Cassidy

Senior Vice President & Managing Director UK & I, Hilton
Steve is responsible for the company’s multi-brand 150 strong portfolio across the British Isles including the management of hotels ranging from London Hilton on Park Lane to a growing portfolio of value focused Hampton by Hilton and Hilton Garden Inn properties.The UK portfolio... Read More →
avatar for Kevin Charity

Kevin Charity

CEO, Coaching Inn group Ltd
Kevin is the founder and CEO of the Lincolnshire based Coaching Inn Group. The company buys freehold market town hotels, each of them being at the heart of the community. In many of them the company introduces its ‘Eatery & Coffee House’ casual dining concept.The group operates... Read More →
avatar for Karan Khanna

Karan Khanna

Managing Director, UK&I, IHG
As IHG’s Managing Director for UK&I, Karan is responsible for overseeing IHG’s portfolio of more than 330 open properties in the UK&I, as well as leading on new openings, signings and operations across one of IHG’s key global markets.Karan joined IHG in 2011 as Director of Global... Read More →
avatar for Jeremy Sanders

Jeremy Sanders

Head of UK, OYO
Jeremy Sanders was appointed Head of UK at OYO Hotels & Homes in October 2018, responsible for leading the company’s entry into and expansion across the UK - its first market outside of Asia.Within its first year, OYO UK achieved several key milestones under Jeremy’s leadership... Read More →


Wednesday October 9, 2019 11:45am - 12:15pm BST
Deansgate Suite

12:15pm BST

Free Solo – An Independent’s View of the Climb to the Top
What is it really like to be an independent hotel operator in today’s brand-dominated world? Our hotelier talks candidly about what it feels like to climb to the top with no ropes.

Speakers
avatar for Alexi Khajavi

Alexi Khajavi

Managing Director, Questex Hospitality Group
Alexi Khajavi is Managing Director of the EMEA region and chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →
avatar for Ravi Kathuria

Ravi Kathuria

CEO, Talash Hotels Group
Ravi Kathuria is a Multi Award Winning Director of 13 hotels across the UK, Property Developer with a substantial portfolio of buy to let properties, major commercial investor in real estate around the world. Graduated at Coventry university with BSc Honours in business and technology... Read More →


Wednesday October 9, 2019 12:15pm - 12:45pm BST
Deansgate Suite

1:00pm BST

Brexit Workshop - RSVP only
Limited Capacity seats available

Join KPMG’s Brexit expert Mark Essex for his take on the scenarios. What options are available and which are now off the menu? Take part in a candid session in which Mark will answer your Brexit questions. From the political to the practical, he’ll share his experience of talking to thousands of businesses about their Brexit plans.

Speakers
avatar for Mark Essex

Mark Essex

Director, KPMG
Mark  has a strategy background but now applies his unique brand of critical thinking and an analytical approach to come at questions from a different angle.  He refuses to accept difficult trade-offs until he’s explored the possibility of using a disruptive approach.As Director... Read More →


Wednesday October 9, 2019 1:00pm - 1:45pm BST
Boardroom, floor 1

1:30pm BST

Hotel Tech Hub Lightning Talks
Join us in the Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Wednesday October 9, 2019 1:30pm - 1:45pm BST
Hotel Tech Hub, Ground Floor

2:00pm BST

We Have Lift Off! - Exploring Innovations in Hotel Keeping
Having stood still for more than 1,000 years, almost daily innovations in design, development and management are rapidly changing the face of current hotel operations. This forward-thinking session will introduce innovators of various sizes from across the spectrum to let you know how you can expect your hotel operation to evolve in the next few years.

Speakers
avatar for Sarah Joyce

Sarah Joyce

Chief Global Officer, AVIXA
Sarah Joyce is Chief Global Officer of AVIXA, the Audiovisual and Integrated Experience Association. In her role, Sarah oversees all the association’s activities outside North America, including member services, education and certification delivery, standards adoption, government... Read More →
avatar for Cristina Blaj

Cristina Blaj

Director of Sales Europe, Duetto
Cristina joined Duetto 4 years ago at a very exciting time in the company's evolution when the EMEA office was being setup and the team was expanding. She looks after Northern Europe’s key markets.Before Duetto Cristina ran the European sales efforts for eRevMax - RateTiger for... Read More →
avatar for Julie Grieve

Julie Grieve

Founder and CEO, Criton
Julie Grieve is Founder and CEO of Criton, a multi-award-winning technology provider based in Edinburgh. Criton enables hotels and serviced apartment operators to digitise their guest information and wrap all-guest facing technology into a branded app for guests to use on their own... Read More →
avatar for Michael De Jongh

Michael De Jongh

Chief Commercial Officer, Avvio
Michael De Jongh is truly customer obsessed.Michael joined global hospitality technology company Avvio in July 2018 from UK tech business Sage. He has an extensive background in transformational sales gained in a range of technology-led environments, including heading up global sales... Read More →
avatar for Carla Milovanov

Carla Milovanov

SVP Digital and IT Europe, Accor
Carla has worked for Accor since 2006, most recently as SVP for Digital and IT, Europe. Prior to this she was VP for IT UK at Accor. Carla has played a key role in Accor’s ambitious five-year digital transformation strategy – providing digital solutions for partners to better... Read More →
avatar for Uli Pillau

Uli Pillau

Co-Founder and CEO, Apaleo
Ulrich “Uli” Pillau is an entrepreneur and angel investor. He is founder of apaleo, a Munich based start-up developing a next generation cloud platform for the hospitality industry. Previously Uli was involved in building up several very successful software companies in the hotel... Read More →


Wednesday October 9, 2019 2:00pm - 3:00pm BST
Deansgate Suite

3:00pm BST

Leading from the Regions – General Managers Debrief
Climbing the ladder to the role of general manager is the dream for many a hospitality employee. However, it is complex in its requirements and requires a broad understanding yet acute attention to detail. To conclude our regional travels this year, this session features four general managers who will share their approaches to unlocking the potential around profit, people, customer experience and more.

Speakers
avatar for Robert Crook

Robert Crook

Independent Hotel Advisor
Robert is a 35 year Hospitality Industry professional, spending the early part of his career working in hotel operations, hotel general management and franchising with IHG. For 17 years he focused on the “White Label” independent hotel management company sector with Chardon Management... Read More →
avatar for Adrian Ellis

Adrian Ellis

General Manager, The Lowry Hotel
Adrian Ellis is a hotel executive with 24 years' experience of managing luxury international properties in the UK, Europe and Asia. In February 2015, he returned to Manchester to become the General Manager at The Lowry Hotel. He joined The Lowry Hotel from his role as General Manager... Read More →
avatar for Will Haegeland

Will Haegeland

Deputy General Manager, Cross Hotels Ltd – Cringletie House
From intensive care, to safety and security, to corporate responsibility within BBC. With degrees in nursing, organic chemistry, occupational health, safety and security, and an MSc in Ergonomics, I may not be a recruiter’s first choice as a hotel GM. My husband I had our own hotel... Read More →
avatar for Phillip O’Neill

Phillip O’Neill

General Manager, Clayton Hotel Dublin Airport (Dalata Hotel Group)
Graduate of GMIT International Hotel School Galway with over 25 Years of management experience starting as a Trainee Manager in Howth in Dublin and subsequently holding senior management positions most notably with the Moran Bewleys Hotel Group and Dalata Hotel Group including General... Read More →
avatar for Laura Sharpe

Laura Sharpe

General Manager, Ham Yard Hotel
Laura Sharpe has been General Manager at Ham Yard Hotel since its opening in 2014. She has been at Firmdale Hotels for over 13 years in various manager level roles across a number of the London properties including Charlotte Street Hotel and The Soho Hotel. In 2018 Laura was awarded... Read More →


Wednesday October 9, 2019 3:00pm - 3:45pm BST
Deansgate Suite

3:45pm BST

The Independent Party
A panel of independent hoteliers discussing the power of their position in the market – lean, agile, connected to a loyal guest base…

Speakers
avatar for David Bailey

David Bailey

Principal, David J Bailey Ltd
David is a respected hotel advisor with over 30 years experience. Most recently heading up Client Solutions for CBRE Hotels across EMEA, he joined CBRE in 2013 following the acquisition of TRI Hospitality Consulting, a leading boutique hotel consultancy firm, in which he was Deputy... Read More →
avatar for Nick Davies

Nick Davies

CEO, The Cottage in the Wood Hotel
A former strategy consultant and civil servant advising on energy, corporate restructure, government and venture capital, Nick Davies left London in 2015 to take on the ownership and management of the 30-bedroom hotel The Cottage in the Wood in the Malvern Hills. Together with his... Read More →
avatar for Ben Harper

Ben Harper

Managing Director, Watergate Bay Hotel
Ben progressed through the sales and marketing divisions of Eurostar and British Airways before spending 6 years as Group Commercial Director at SACO The Serviced Apartment Company. During this time, he was part of the leadership team which took the business from family ownership... Read More →
avatar for David Orr

David Orr

CEO, Nadler Hotels
David is a successful London based hotel CEO and entrepreneur. David was co-founder and CEO of City Inn, latterly renamed Mint Hotels, growing the business from a start up in Edinburgh, (moving to London in 2000) which became a 2700 room business until its sale to Blackstone for over... Read More →


Wednesday October 9, 2019 3:45pm - 4:30pm BST
Deansgate Suite
 
Thursday, October 10
 

9:00am BST

Introduction to Day 2
Thursday October 10, 2019 9:00am - 9:05am BST
Deansgate Suite

12:30pm BST

Interview with a Hotelier
Speakers
avatar for Claire White

Claire White

Director, Tewkesbury Park
Claire White’s involvement with Tewkesbury Park began in April 2014 when her family decided to take the huge step to purchase the then run-down hotel, golf and leisure resort, with a view to returning it to its former glory. Drawing on her passion for hotels and hospitality experience... Read More →
avatar for Emily Newman

Emily Newman

Marketing and Communication Consultant, DeLys Marketing
Emily is a communication specialist working within the exciting, stimulating and ever-changing hospitality industry. With experience in-house and client side combined with a passion for travel, tourism, people and hotels and the belief that words are more valuable than gold, her consultancy... Read More →


Thursday October 10, 2019 12:30pm - 12:50pm BST
Deansgate Suite

12:50pm BST

Crouch, Touch, Pause, Engage – Connecting with the Customer
The customer is king, but how much do you really know about them? Get ready to engage, as this important session will explore the many roles of the customer in the success of your business, both as a source and a generator of revenue, and how you can best develop your strategy for connection with them over the short and long term.

Speakers
avatar for Scott Young

Scott Young

CEO BVA Nudge Unit UK, BVA Nudge Unit
Scott Young is the CEO of the BVA Nudge Unit UK and a Senior Vice President of the BVA Group. The BVA Nudge Unit is a global consultancy that specialises in driving successful behavioural change, and has conducted over 150 successful initiatives on behalf of global organisations... Read More →
avatar for Fiona Adams

Fiona Adams

Co-Founder, The Know
Fiona Adams joined forces with business partner Mané Ryatt in 2016 to create The Know. With their extensive experience as guests at luxury and boutique hotels, they recognised a disjoin between the true guest perspective and the actual feedback received by hoteliers.  Drawing on... Read More →
avatar for Mark Forrester

Mark Forrester

Chairman, 80 DAYS
Mark Forrester is the Chairman of 80 DAYS, a creative and digital marketing agency specialising in the travel and hospitality sector. Mark founded 80 DAYS (formerly Occupancy Marketing) in 2001 and the company now provides branding, design and marketing support for over 450 four and... Read More →
avatar for Heather Laverne

Heather Laverne

VP, Customer Engagement, Loyalty & Partnerships, Hilton
Heather Laverne is Vice President of Customer Engagement, Loyalty & Partnerships EMEA for Hilton.  She is responsible for increasing consumer growth through strategically designed partnerships and driving customer engagement through the Hilton Honors loyalty programme.Heather joined... Read More →
avatar for Helen Maher

Helen Maher

Director, Market Management, Expedia Group
As Director of Expedia Group’s London market, Helen oversees the team responsible with increasing supply in Expedia’s leading EMEA market. Helen leads on market development strategy, seeking to optimize hotels in the Expedia Group marketplace and the lodging market overall. Helen’s... Read More →


Thursday October 10, 2019 12:50pm - 1:30pm BST
Deansgate Suite

1:30pm BST

Conference Review
Speakers
avatar for Jonathan Langston

Jonathan Langston

Co-founder, HotStats & The AHC
Jonathan is CoFounder of HotStats and The Annual Hotel Conference in each of which he retains an active advisory role.From 2013 to 2016 Jonathan was a Senior Director in the CBRE Hotels EMEA team and COO of the UK business. Prior to joining CBRE Hotels, Jonathan was Managing Director... Read More →


Thursday October 10, 2019 1:30pm - 1:40pm BST
Deansgate Suite

2:30pm BST

Hotel Tech Hub Lightning Talks
Join us in the Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Thursday October 10, 2019 2:30pm - 2:45pm BST
Hotel Tech Hub, Ground Floor