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Tuesday, October 8


The AHC First-Timers Reception (fully booked)
There is a first time for everything – including attending The AHC. If you’re new to the fold, you are warmly invited to join us for this special reception to kick-start your time with us, meet fellow delegates and learn some tips and tricks on how to make your experience at The AHC the most enjoyable and productive as possible. As an extra treat, drinks will be flowing and there will be plenty of tasty treats. Join us in the beautiful Cloud 23 at the Hilton Manchester Deansgate hotel offering unrivalled views over Manchester.

This event is now fully booked. To join the waiting list, please email rscahill@questex.com

Tuesday October 8, 2019 7:00pm - 9:00pm
Iris Lounge, Cloud 23
Wednesday, October 9


Registration, Refreshments & Networking
Utilise this pre-conference networking opportunity whilst enjoying refreshment with delegates, exhibitors, sponsors and speakers.

Wednesday October 9, 2019 8:00am - 10:00am
Exhibition Areas


Speed Networking
Kick start your time at The AHC by meeting fellow delegates in this quick-fire business card exchange. No need to register, just turn up armed with plenty of cards. Places are limited so we advise arriving early.

Wednesday October 9, 2019 9:00am - 9:45am
Networking Lounge, 2nd Floor


Welcome from The AHC
avatar for Alexi Khajavi

Alexi Khajavi

Managing Director, Questex Hospitality Group
Alexi Khajavi is Managing Director of the EMEA region and chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →
avatar for Jonathan Langston

Jonathan Langston

Co-founder, HotStats & The AHC
Jonathan is CoFounder of HotStats and The Annual Hotel Conference in each of which he retains an active advisory role.From 2013 to 2016 Jonathan was a Senior Director in the CBRE Hotels EMEA team and COO of the UK business. Prior to joining CBRE Hotels, Jonathan was Managing Director... Read More →

Wednesday October 9, 2019 10:00am - 10:10am
Deansgate Suite


Opening Keynote
avatar for Dr. Neslyn Watson-Druée

Dr. Neslyn Watson-Druée

High Performance Executive Coach
With over 25 years board level experience Neslyn is an acclaimed executive coach, author and keynote speaker on the topic of Leadership. Her expertise has been sought by business, the Government, NHS, education and voluntary sectors. As the Chairman of NHS Kingston, she managed to... Read More →

Wednesday October 9, 2019 10:10am - 10:40am
Deansgate Suite


Is It Now an All or Peanuts Game? - The Economic Overview
Deal or no deal, we are coming out. And now we need to move on, albeit with a little less swagger. The recent merry go around in the cabinet and the Big B means the usual game of pin the tail on the donkey is now slightly harder. You can take comfort that our economic expert will sneak a look from under the blindfold and make sure you are best positioned to weather whatever comes our way.

avatar for Simon French

Simon French

Chief Economist, Panmure Gordon & Co
Simon French is the Chief Economist at the UK merchant bank, Panmure Gordon & Company. He is a Top-5 ranked economist in the City’s Extel rankings and has a monthly column for The Times newspaper. Prior to joining Panmure Gordon he was a Senior Civil Servant, latterly at the Cabinet... Read More →

Wednesday October 9, 2019 10:40am - 11:00am
Deansgate Suite


Beyond Peak Performance – The Hotel Market Overview
Hotels in the UK are now operating well above their previous peak. In this unmissable session of the conference, our hotel market experts will use key performance metrics from across the P&L (and beyond) to guide you through which markets are continuing to grow, which are falling behind and which are bubbling away below the surface, ready to blow.

avatar for Thomas Emanuel

Thomas Emanuel

Director, STR
Thomas Emanuel is a Director at STR. Based in London, he leads a team focused on driving business with Industry Partners.He has spent his entire career in the hotel industry, beginning in 2000 with Miki Travel, before joining Hyatt Hotels & Resorts, working at both a corporate and... Read More →
avatar for Kate Nicholls

Kate Nicholls

CEO, UKHospitality
Kate Nicholls is CEO of UKHospitality, the powerful voice representing the broad hospitality sector, having previously worked as CEO and Strategic Affairs Director of the ALMR.In July 2019, Kate was appointed Chair of the Tourism Alliance, the membership organisation for the tourism... Read More →
avatar for Joe Stather

Joe Stather

Associate Director, Investment Advisory, CBRE
Joe joined CBRE in 2014. He is currently an Associate Director in the Hotels Investment Advisory team, working on a range of consultancy projects across the EMEA region.Joe holds a BSc with first-class honours in International Hospitality and Tourism Management from the University... Read More →

Wednesday October 9, 2019 11:00am - 11:45am
Deansgate Suite


Tales from The Tribal Ring – The Independent v Branded Chiefs
These are turbulent times and independent and branded hotels are facing their own unique challenges. This session will invite the chiefs from each tribe to discuss how they prepare for battle, what it takes to win the war and whether anyone will survive…?

avatar for Kevin Charity

Kevin Charity

CEO, Coaching Inn group Ltd
Kevin is the founder and CEO of the Lincolnshire based Coaching Inn Group. The company buys freehold market town hotels, each of them being at the heart of the community. In many of them the company introduces its ‘Eatery & Coffee House’ casual dining concept.The group operates... Read More →

Wednesday October 9, 2019 11:45am - 12:15pm
Deansgate Suite


Free Solo – An Independent’s View of the Climb to the Top
What is it really like to be an independent hotel operator in today’s brand-dominated world? Our hotelier talks candidly about what it feels like to climb to the top with no ropes.

avatar for Alexi Khajavi

Alexi Khajavi

Managing Director, Questex Hospitality Group
Alexi Khajavi is Managing Director of the EMEA region and chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →
avatar for Ravi Kathuria

Ravi Kathuria

CEO, Talash Hotels Group
Ravi Kathuria is a Multi Award Winning Director of 13 hotels across the UK, Property Developer with a substantial portfolio of buy to let properties, major commercial investor in real estate around the world. Graduated at Coventry university with BSc Honours in business and technology... Read More →

Wednesday October 9, 2019 12:15pm - 12:45pm
Deansgate Suite


Delicious tray served bowl food will be served as you make your way to our buffet stations located in the Connect Hub, as well as all exhibition areas. Look out for The AHC balloons to guide you.

Wednesday October 9, 2019 12:45pm - 2:00pm
Exhibition Areas


Hotel Tech Hub Lightning Talks
Join us in the Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Wednesday October 9, 2019 1:30pm - 1:45pm
Hotel Tech Hub, Ground Floor


We Have Lift Off! - Exploring Innovations in Hotel Keeping
Having stood still for more than 1,000 years, almost daily innovations in design, development and management are rapidly changing the face of current hotel operations. This forward-thinking session will introduce innovators of various sizes from across the spectrum to let you know how you can expect your hotel operation to evolve in the next few years.

avatar for Sarah Joyce

Sarah Joyce

Chief Global Officer, AVIXA
Sarah Joyce is Chief Global Officer of AVIXA, the Audiovisual and Integrated Experience Association. In her role, Sarah oversees all the association’s activities outside North America, including member services, education and certification delivery, standards adoption, government... Read More →
avatar for Cristina Blaj

Cristina Blaj

Director of Sales Europe, Duetto
Cristina joined Duetto 4 years ago at a very exciting time in the company's evolution when the EMEA office was being setup and the team was expanding. She looks after Northern Europe’s key markets.Before Duetto Cristina ran the European sales efforts for eRevMax - RateTiger for... Read More →
avatar for Julie Grieve

Julie Grieve

Founder and CEO, Criton
Julie Grieve is Founder and CEO of Criton, a multi-award-winning technology provider based in Edinburgh. Criton enables hotels and serviced apartment operators to digitise their guest information and wrap all-guest facing technology into a branded app for guests to use on their own... Read More →
avatar for Michael De Jongh

Michael De Jongh

Chief Commercial Officer, Avvio
Michael De Jongh is truly customer obsessed.Michael joined global hospitality technology company Avvio in July 2018 from UK tech business Sage. He has an extensive background in transformational sales gained in a range of technology-led environments, including heading up global sales... Read More →
avatar for Carla Milovanov

Carla Milovanov

SVP Digital and IT Europe, Accor
Carla has worked for Accor since 2006, most recently as SVP for Digital and IT, Europe. Prior to this she was VP for IT UK at Accor. Carla has played a key role in Accor’s ambitious five-year digital transformation strategy – providing digital solutions for partners to better... Read More →
avatar for Uli Pillau

Uli Pillau

Co-Founder and CEO, Apaleo
Ulrich “Uli” Pillau is an entrepreneur and angel investor. He is founder of apaleo, a Munich based start-up developing a next generation cloud platform for the hospitality industry. Previously Uli was involved in building up several very successful software companies in the hotel... Read More →

Wednesday October 9, 2019 2:00pm - 3:00pm
Deansgate Suite


Three In a Bed – The Relationship Between the Owner, Management Company & Asset Manager
When it works, the relationship between the Owner, Hotel Management Company & Asset Manager is the perfect operating model, but hell hath no fury like an owner scorned. As the three-way becomes more common, this probing session will provide hints and tips for negotiating the polygamous minefield from those who have made it work.

Wednesday October 9, 2019 3:00pm - 3:45pm
Deansgate Suite


The Independent Party
A panel of independent hoteliers discussing the power of their position in the market – lean, agile, connected to a loyal guest base…

avatar for David Bailey

David Bailey

Principal, David J Bailey Ltd
David is a respected hotel advisor with over 30 years experience.  Most recently heading up Client Solutions for CBRE Hotels across EMEA, he joined CBRE in 2013 following the acquisition of TRI Hospitality Consulting, a leading boutique hotel consultancy firm, in which he was Deputy... Read More →
avatar for Nick Davies

Nick Davies

CEO, The Cottage in the Wood Hotel
A former strategy consultant and civil servant advising on energy, corporate restructure, government and venture capital, Nick Davies left London in 2015 to take on the ownership and management of the 30-bedroom hotel The Cottage in the Wood in the Malvern Hills. Together with his... Read More →
avatar for Ben Harper

Ben Harper

Managing Director, Watergate Bay Hotel
Ben progressed through the sales and marketing divisions of Eurostar and British Airways before spending 6 years as Group Commercial Director at SACO The Serviced Apartment Company. During this time, he was part of the leadership team which took the business from family ownership... Read More →
avatar for David Orr

David Orr

CEO, Nadler Hotels
David is a successful London based hotel CEO and entrepreneur. David was co-founder and CEO of City Inn, latterly renamed Mint Hotels, growing the business from a start up in Edinburgh, (moving to London in 2000) which became a 2700 room business until its sale to Blackstone for over... Read More →

Wednesday October 9, 2019 3:45pm - 4:30pm
Deansgate Suite


Speed Networking / The Meeting Hour
Your second chance to meet fellow delegates in our quick-fire business card exchange, accompanied by a glass of fizz in our 'business & bubbles' speed networking session. Places are limited so we advise arriving early.

Or use The AHC App to arrange meetings with fellow delegates and sponsors as day 1 draws to a close. Refreshments will be served in the Connect Hub and exhibition areas, and ground floor bar will also be available for those wishing to order drinks.

Wednesday October 9, 2019 4:30pm - 5:30pm
Networking Lounge, 2nd Floor / Exhibition Areas


The AHC Drinks Reception
Join us for our drinks reception in the Deansgate Suite. A relaxed opportunity to spend time with fellow delegates whilst enjoying drinks and canapés.

Wednesday October 9, 2019 5:30pm - 7:30pm
Deansgate Suite


Hotelier Dinner
By invitation only

Wednesday October 9, 2019 7:00pm - 9:00pm
Radisson Blu Edwardian
Thursday, October 10


Registration, Breakfast & Networking
A welcome remedy - soak up some of last night’s fun with hand-carved bacon or scrambled egg & chive butties from 8am across the exhibition areas.

Thursday October 10, 2019 8:00am - 9:00am
Exhibition Areas


Introduction to Day 2
Thursday October 10, 2019 9:00am - 9:05am
Deansgate Suite


Breakout Session: Put Your Money Where Your People Are - The ROI of Taking Care of the Talent
People are the heart of our industry and in an ever increasingly digital and socially aware world what are the key areas to consider when talking talent? This workshop addresses the importance of those involved in the business from leadership to the effect on investment, how influencing is now driving recruitment and technology to creating time to care for those in your community.

avatar for Alison Battisby

Alison Battisby

Social Media Consultant and CEO, Avocado Social
Alison Battisby is an international social media speaker and consultant, with over a decade of social media marketing experience. Alison has been involved in some groundbreaking social media projects for brands including Nokia, Tesco, Estee Lauder and Pringles as well as hospitality... Read More →
avatar for Adam Rowledge

Adam Rowledge

Managing Director, Rowledge Associates
Adam is on a mission to inspire and support organisations to adopt a people-first approach to success by sharing his tools and techniques to ensure that your team are engaged and performing at their best. His always animated and interactive presentations have inspired groups of 5... Read More →

Thursday October 10, 2019 9:05am - 9:45am
Livestream / Workshop Lounge


Breakout Session: Driving a Hard Bargain - Transactions & Asset Value
Despite external forces doing their best to slow things down, transaction levels in the UK in 2018 were almost back up at their 2015 peak. But who is buying, who is selling and what is their motivation? What/who/where is driving value? And have you missed the boat? All this and more will be answered by our panel of active transactors.

avatar for Katherine Doggrell 

Katherine Doggrell 

Editor, Hotel Analyst Perspective
Katherine Doggrell is a journalist with over 15 years’ experience. During her career she has worked for publications including the Financial Times, The Guardian, Q, Mojo and Business 2.0, meeting such luminaries as Steve Jobs, the Queen and a group of reclusive cowboys who pretend... Read More →
avatar for Will Duffey

Will Duffey

Managing Director, Co-Head European Transactions, JLL
Will manages the UK and European transaction team for JLL’s Hotels and Hospitality group - focusing on large, complex hospitality transactions across Europe.  He has far-reaching experience in the sector from structuring of and advising on development agreements, joint ventures... Read More →
avatar for Ian Elliott

Ian Elliott

Principal, Retail, Hotels & Leisure, Avison Young
Ian is a market leader in the world of hotel valuations and regularly acts as an expert witness, with experience of giving evidence at court. Ian has valued a diverse selection of hotel and other trading properties mainly in the UK and Europe, although on occasion further afield... Read More →
avatar for Elias Hayek

Elias Hayek

Partner - Head of Global Hospitality and Leisure, Squire Patton Boggs
Elias Hayek leads the global Hospitality & Leisure Group at Squire Patton Boggs, a leading international law firm with 1500 lawyers in 44 offices across 19 countries. He is a widely respected hospitality lawyer with over two decades of cross-jurisdictional professional experience... Read More →

Thursday October 10, 2019 9:05am - 9:50am
Deansgate 2


Breakout Session: It's Accommodation Jim, But Not as We Know It - Alternative Accommodation
Following its meteoric rise in recent years, the alternative accommodation sector is here to stay. But where has it come from? Why now? Where is it going? And what else is lurking out there? Our panel of alternative operators will reveal all.

avatar for Merilee Karr

Merilee Karr

Founder and CEO, UnderTheDoormat
Merilee is an expert and industry leader in Short-term accommodation. She founded UnderTheDoormat in July 2014 after a decade-long career at energy giant Shell where she led the Global Maintenance Operations of its 12,000 petrol stations across 42 countries.She has taken her passion... Read More →
avatar for Nicola Cattan

Nicola Cattan

Area Manager, Booking.com
Nicola is Area Manager for North England and Vacation Rentals UK & Ireland and has worked for Booking.Com for over 7 1/2 years.She is responsible for driving key activities that support Booking.Coms revenue goals and strategic objectives through leading a team of Senior Account Managers... Read More →
avatar for Robert Godwin

Robert Godwin

CEO, Lamington Group and room2 Hometels
Robert is a trained economist and entrepreneur with a background of sporting excellence, and a passion for design and experience.Robert heads up Lamington Group, an established group of companies investing and developing real estate in the residential and commercial sectors. He is... Read More →
avatar for Steven Haag

Steven Haag

General Manager - UK & Ireland, Sonder
Former corporate finance lawyer and elite strategy consultant, turned hotelier. Now I have the privilege of building a brave new world for hospitality with Sonder as I lead a team to make the UK and Ireland the world's foremost location for Sonder properties.
avatar for Chris Stephenson

Chris Stephenson

Senior Director, Homes & Villas, Marriott International
Chris Stephenson is Senior Director for Homes and Villas by Marriott International in Europe, responsible for managing the overall performance of the European business unit. Chris joined the company in 2015 and his previous role was within Innovation, Design and Development, working... Read More →

Thursday October 10, 2019 9:05am - 9:50am
Deansgate 3


Breakout Session: Live to Eat or Eat to Live – Keeping Pace with the Food & Beverage Market
The food and beverage market on the high street and within hotels is more fast-paced, dynamic and cut throat than it has ever been. Our passionate foody panellists will discuss what it takes to not only survive, but thrive in this challenging segment, by looking at the key trends, new concepts, drivers and critical costs. And there may even be a few tips…!

avatar for Mark McCoulloch

Mark McCoulloch

THE Food and Drink Marketer
Founder of Premium Brand, Marketing, Digital, Social & Employee Engagement Consultancy Supersonic Inc. & The Mark MCC Supersonic Marketing Podcast. Before this, Mark was Creator of The Spectacular Marketing Podcast (The UK’s Leading Food & Drink Marketing podcast), CEO of Multi... Read More →
avatar for Thibault Bouquet de Joliniere

Thibault Bouquet de Joliniere

Co-Founder Development Director, Initiative Group
Thibault’s career in hospitality started in Monaco at the Michelin-starred restaurant “Le Vistamar” in the Hotel Hermitage at the age of 15 year old.Thibault moved to London in 2009. During a six-year spell at The Dorchester Collection including a 2-year Management postgraduate... Read More →
avatar for Alex Lewis

Alex Lewis

Corporate Business Development Manager, Deliveroo for Business
Alex graduated from Cardiff University with a BSc in Business Management. After university he interned at JWT in Dubai before moving to London and joining Mindshare Worldwide. His clients included Jaguar Land Rover and Unilever. His role with Unilever focused on creating an e-commerce... Read More →
avatar for Nicholas J Northam

Nicholas J Northam

Executive Vice President International, Interstate Hotels | Resorts
Nicholas Northam is Executive Vice President-International for Interstate Hotels & Resorts. He is responsible for over 100 hotels in the UK, Ireland, Continental Europe and Russia. With more than 33 years of experience in the hospitality industry, Nicholas plays a pivotal role in... Read More →
avatar for Jon Yantin

Jon Yantin

Director, Stake Concepts
Jon is a senior hospitality professional, with significant board experience at strategic & operational levels combining over 25 years’ experience across the wider hospitality & leisure sectors of Hotels, Restaurants, Bars, Clubs & Casinos. Most recently as a founding partner of... Read More →

Thursday October 10, 2019 9:05am - 9:50am
Deansgate 1


Topical Huddle: Food & Beverage / Transactions & Asset Value / Alternative Accommodation / Talent
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 10, 2019 9:50am - 10:00am
Connect Hub, 1st Floor


Breakout Session: Go Fund Me – Investment & Funding
In recent years, hotels have emerged as a sophisticated, accepted and secure asset class for investment. However, as supply levels reach their peak, performance levels falter and other asset classes return to the fore, is the bubble about to burst? This ever-popular session will discuss where opportunities remain in creative financing, emerging partnerships for securing finance and whether the UK will continue to remain attractive for investment.

avatar for Diane Scott

Diane Scott

Senior Hotel Consultant, Katten Muchin Rosenman UK
Diane joined Katten Muchin Rosenman LLP in January 2017 after retiring from Lloyds Bank where she had been a career Banker for 40 plus years. Over her last 13 years with Lloyds Bank Diane held the position of Director - Business Development Hotels where she built up a niche specialisation... Read More →
avatar for Martin Edsinger

Martin Edsinger

Senior Vice President, KSL Capital Partners
Martin joined KSL Capital in May 2016.  Martin most recently worked as an Investment Manager with ARLE Capital Partners and previously worked as an Experienced Associate Consultant with Bain and Company and an Economic Analyst with NERA Economic Consulting.  Martin graduated from... Read More →
avatar for Dan Williams

Dan Williams

Senior Director, Hotel & Real Estate Finance, Clydesdale Bank
Dan Williams is a Senior Director in the Hotel & Real Estate Finance team at Clydesdale Bank, responsible for managing and growing the bank’s hotel investment and development portfolio across the UK. Dan has 11 years’ experience in the banking sector, undertaking a number of roles... Read More →
avatar for Emma Young

Emma Young

Head of Hotel Finance, Corporate Banking, Allied Irish Bank (GB)
Emma Young has over 18 years banking experience and has spent the past 10 years concentrating on the provision of hotel finance. Emma has extensive knowledge and understanding of the hotels sector with experience of managing corporate borrowers ranging in scale from medium to large... Read More →

Thursday October 10, 2019 10:00am - 10:45am
Deansgate 2


Breakout Session: Reimagining the Guest Experience in the Audiovisual Age
Audiovisual experiences are playing an increasingly important role in hotel design and operations. Leading brands are incorporating immersive displays, video walls, directional audio, lighting controls and more, into the design and operations of award-winning projects in the UK and beyond.

Moderated by AVIXA, the Audiovisual and Integrated Experience Association, this workshop panel discussion gathers thought leaders from leading hoteliers, hospitality design & architecture firms, and technology integration firms to discuss the ways in which hotels are leveraging cutting-edge audiovisual technology to reimagine the guest experience.

avatar for Sarah Joyce

Sarah Joyce

Chief Global Officer, AVIXA
Sarah Joyce is Chief Global Officer of AVIXA, the Audiovisual and Integrated Experience Association. In her role, Sarah oversees all the association’s activities outside North America, including member services, education and certification delivery, standards adoption, government... Read More →
avatar for Jacobo San Nicolás

Jacobo San Nicolás

Senior Vice President , Head of Architecture , Design, Construction & Technical Services EMEA, Radisson Hotel Group
Jacobo has 20 years experience in Real Estate projects managing investments up to 500M€ in one single plot, including offices, car dealerships and sports hall. Ranging from the corporate headquarters of Telefonica and Repsol to the Bernabeu Stadium.He also has more than 6 years... Read More →

Thursday October 10, 2019 10:00am - 10:45am
Livestream / Workshop Lounge


Breakout Session: Sitting on the Bench or Pressing It? Maximising Benchmarking to Your Advantage
Experts from hotels to statisticians will dive into the details of what understanding your metrics means for boosting business, measuring performance and answering questions to support maximising revenue and profit with these magic numbers.

avatar for Shona Whitehead

Shona Whitehead

Managing Partner, Cogent Blue
Shona is the founder and managing partner of Cogent Blue, a niche hospitality consultancy, specializing in commercial performance optimisation. Prior to founding Cogent Blue, in 2009, Shona held a number Senior Director roles with, for example: IHG, Travelodge and Hilton. Her experience... Read More →
avatar for Steven Cote

Steven Cote

Product Manager – Forward STAR, STR
STR is the source for premium data benchmarking, analytics and marketplace insights. The company has a strong ethos to continuously work to enhance our product offerings while shaping the future of industries.Originally coming from a tourism market research background, Steven has... Read More →
avatar for Michael Grove

Michael Grove

Managing Director, EMEA, HotStats
Michael is Managing Director, EMEA at Hotstats. Hotstats provide monthly P&L benchmarking for the hotel industry, collecting detailed financial data from over 5,000 hotels worldwide from over 100 brands and independent hotels, and provides over 550 different KPIs covering all operating... Read More →
avatar for Kym Kapadia

Kym Kapadia

Chief Commercial Officer, Aprirose Real Estate Investment
Kym has been in the hotel business for approaching 30 years, and is one of the most accomplished, Sales, Revenue Management, Distribution & Marketing specialists in the European hotel sector.   Joining Aprirose from Michels & Taylor Ltd, where she was a founding partner & board member... Read More →
avatar for Nick Turner

Nick Turner

Managing Director, Owners Management Group International
20 years of Board Level experience in the leisure and hospitality sector working with both small start up hotel groups and major international brands such as Forte and Le Meridien Hotels and Resorts , De Vere Group , Malmaison , IHG and Wyndham Worldwide/Group RCI.Presenting responsible... Read More →
avatar for Jonathan Walker

Jonathan Walker

Managing Director, No.15 Great Pulteney
From an early age Jonathan wanted to be a hotel general manager. After studying hotel management, he went to train at Oakley Court in Windsor, then spent 8 years in Edinburgh at the Caledonian and Balmoral hotels, lastly as director of food and beverage.Following a stint with Marriott... Read More →

Thursday October 10, 2019 10:00am - 10:45am
Deansgate 3


Breakout Session: Special Measures – Accountability in Design
Whether its creating functional and flexible spaces, providing an appealing and inviting environment for visitors and guests or meeting stringent sustainability criteria, good hotel design must deliver on many levels. But can you actually measure the ROI on design? Our panel of gurus will discuss how design is evolving and what are the true measurements of good design.

avatar for Kristofer Thomas

Kristofer Thomas

Assistant Editor, Sleeper
Kristofer Thomas is Assistant Editor of Sleeper, a market-leading publication covering the global hotel design sector. He is also the Assistant Editor of Starboard, a sister publication serving the hospitality transport industry.
avatar for Lindsey Bean-Pearce

Lindsey Bean-Pearce

Partner, Co-head of Interior Design, Dexter Moren Associates
DMA Partner, Lindsey Bean-Pearce has over 13 years’ experience running projects in the UK and Europe, working in luxury residential, work space, hospitality and leisure. As co-head of the interior design team at Dexter Moren Associates, she works with a wide range of hospitality... Read More →
avatar for Harry Harris

Harry Harris

Managing Director, SUSD
Peter “Harry” Harris is a champion of co-experience, from living to working, members clubs to community engagement. An architect by training, he is the developer behind The Curtain, a hotel, restaurant, music venue and members’ club in Shoreditch, and the Devonshire Club, a... Read More →
avatar for Tina Norden

Tina Norden

Partner, Conran and Partners
Tina is an interior designer and architect with a diverse portfolio stretching across many contexts and continents, from hotel and restaurant design to high-end residential.Tina studied architecture at Westminster before joining Conran and Partners in 1997, completing her MA in Architecture... Read More →

Thursday October 10, 2019 10:00am - 10:45am
Deansgate 1


Topical Huddle: Design & Interiors / Investment & Funding / Benchmarking / Technology
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 10, 2019 10:45am - 11:00am
Connect Hub, 1st Floor


Breakout Session: Belsize, Sky Rise or Bargain Buys? – What’s Your Development Strategy?
Your development strategy should be dictated by your spec sheet, target locations and brand parameters, right? But is it really that simple anymore? This vital session will help you reignite your expansion plans by bringing you up to speed on development hot spots, key construction considerations, the latest on conversion/build options and how best to navigate the planning portal.

avatar for Richard Candey

Richard Candey

Partner, Head of Investor & Developer Services, EMEA Hospitality, Cushman & Wakefield
Richard is a Partner in Cushman & Wakefield’s Hospitality team with over 25 years of Hotel industry experience. Richard leads the business Investor & Development Services team across Europe and is responsible for promoting the business and coordinating hotel assignments across the... Read More →
avatar for David Curtis-Brignell

David Curtis-Brignell

Deputy Chief Executive, Visit Kent
David’s travel and tourism career began in local government working in British resorts after which he spent nine years at the English Tourist Board before moving into the commercial world. He has held senior positions in global international hotel companies (in both marketing and... Read More →
avatar for Asli Kutlucan

Asli Kutlucan

Senior Partner – Development & Acquisitions, Cycas Hospitality
Asli is a hotel development specialist with over 20 years international hospitality expertise gained across the USA, Europe and Africa.Since joining Cycas Hospitality in 2011, she has been responsible for the acquisition, negotiation and execution of deals across the UK and continental... Read More →
avatar for John Spencer

John Spencer

Partner, Arcadis
John is a Partner in Arcadis’s Hotel and Residential team based in London. John has over 30 years’ experience delivering some of London’s most prestigious developments including The Peninsula, Bulgari Hotel, Principal Hayley. John has extensive experience in procurement, advising... Read More →

Thursday October 10, 2019 11:00am - 11:45am
Deansgate 3


Breakout Session: Managing the Operation
This workshop/masterclass will dive deeper into key operational topics within a smaller group environment, enabling you to interact with the experts and learn more.

avatar for Stuart Upton

Stuart Upton

System and Process Director, PIB Risk Management
Stuart Upton has spent the last 15 years working within the Commercial Insurance and Risk Management sector, with a particular focus on business continuity, system process and information risk, most recently leading the team responsible for developing and deploying the PIB Group’s... Read More →

Thursday October 10, 2019 11:00am - 11:45am
Livestream / Workshop Lounge


Breakout Session: Rise of the Machines – Technology v People
The cost of labour is escalating rapidly and significantly impacting hotel profitability, but how far will you go to replace your employees with machines? Our panel of futurists will help you tread the fine line between strategically deploying tech to support your business and hiring Metal Mickey as concierge. 

avatar for Jane Pendlebury

Jane Pendlebury

Jane Pendlebury has recently taken the role of CEO for HOSPA the Hospitality Professionals Association. HOSPA has three main areas of specialism Finance, Technology and Revenue Management. 
avatar for Rob Paterson

Rob Paterson

CEO, Best Western Hotels & Resorts GB
With a background in Sales, Marketing, Revenue and Distribution, Rob has worked for a range of brands including global chains such as Accor and IHG through to local Boutique brands like Malmaison and Hotel du Vin. In recent times Rob has managed a number of Hotel brand transformational... Read More →
avatar for Duncan Anderson

Duncan Anderson

CEO, Humanise.AI
Duncan Anderson is the CEO & Co-founder of Humanise.AI, a technology startup that has built a Virtual Assistant (Gem) for the Hospitality industry.Duncan is a strong believer in partnerships between AI and Humans - a core founding principle behind Humanise.AI, where the companies... Read More →

Thursday October 10, 2019 11:00am - 11:45am
Deansgate 1


Breakout Session: Sweat the Small Stuff – The Evolution of the Asset Manager
The role of the asset manager is becoming increasingly focussed on the detail of the operation. And as new owners enter the market, their expectations are rising. So what are asset managers doing to maintain their value? How is the role of the asset manager evolving? And what does this mean for your hotel? Hear it from those who manage the assets.

avatar for Joni Smith

Joni Smith

Founder, Hospitality Property Solutions
Joni has worked with a wide range of businesses in her 20 years’ experience, with roles in firms including KPMG and CB Richard Ellis, the property advisory company. Joni started her own business in 2007 after completing her MBA and has provided management advice and support to businesses... Read More →
avatar for Nick Chadwick

Nick Chadwick

Senior Vice President, Hotel Asset Management, Starwood Capital
Nick Chadwick has more than ten years of pan-European real estate and hospitality experience. Currently Nick is based in Starwood Capital’s London office where he asset manages a number of the firm’s major hotel investments.  In this role, he has led the operational turn-around... Read More →
avatar for Kristian Dijkstra

Kristian Dijkstra

Managing Director, C1 Capital Partners
Kristian Dijkstra is the Managing Director of C1 Capital with over 18 years of hospitality experience. Kristian is responsible for the day to day running of C1 Capital, working with its partners to maximise its hotel and serviced apartment investments. ​C1 Capital are hotel and... Read More →
avatar for Weldon Mather

Weldon Mather

Director, WM Consultancy
Weldon Mather is an experienced hotel asset manager with over thirty years experience in the industry.  Weldon consults to clients and hotel owners in Ireland and the EU and works with institutional investors on hotel portfolio sales. He is an expert hotel witness in legal & arbitration... Read More →
avatar for Julian Tee

Julian Tee

Director – Asset Management, Hetherley Capital Partners
Julian joined Hetherley Capital Partners in 2016 bringing with him over 25 years’ experience in the hospitality industry as hotel owner, operator, shareholder and investor.He heads up Hetherley Asset Management, working closely with our capital partners and appointed hotel operators... Read More →

Thursday October 10, 2019 11:00am - 11:45am
Deansgate 2


Topical Huddle: Technology / Asset Management / Development / Operations
Enjoyed your last session? Want to delve a little deeper into some of the key issues? Join the appropriate 'Topic Huddle' and get first hand responses to your burning questions from direct conversation with the panel.

Thursday October 10, 2019 11:45am - 12:00pm
Connect Hub, 1st Floor


Refreshments & Networking - Cream Tea provided by The Manchester College
Enjoy a Cream Tea from Manchester College students, where handmade pastry chefs of the future will work in partnership with the Hilton Manchester Deansgate chefs to showcase their skills.

Thursday October 10, 2019 11:45am - 12:30pm
Exhibition Areas


Interview with a Hotelier
avatar for Emily Newman

Emily Newman

Marketing and Communication Consultant, DeLys Marketing
Emily is a communication specialist working within the exciting, stimulating and ever-changing hospitality industry. With experience in-house and client side combined with a passion for travel, tourism, people and hotels and the belief that words are more valuable than gold, her consultancy... Read More →

Thursday October 10, 2019 12:30pm - 12:50pm
Deansgate Suite


Crouch, Touch, Pause, Engage – Connecting with the Customer
The customer is king, but how much do you really know about them? Get ready to engage, as this important session will explore the many roles of the customer in the success of your business, both as a source and a generator of revenue, and how you can best develop your strategy for connection with them over the short and long term.

avatar for Scott Young

Scott Young

CEO BVA Nudge Unit UK, BVA Nudge Unit
Scott Young is the CEO of the BVA Nudge Unit UK and a Senior Vice President of the BVA Group. The BVA Nudge Unit is a global consultancy that specialises in driving successful behavioural change, and has conducted over 150 successful initiatives on behalf of global organisations... Read More →
avatar for Fiona Adams

Fiona Adams

Co-Founder, The Know
Fiona Adams joined forces with business partner Mané Ryatt in 2016 to create The Know. With their extensive experience as guests at luxury and boutique hotels, they recognised a disjoin between the true guest perspective and the actual feedback received by hoteliers.  Drawing on... Read More →
avatar for Mark Forrester

Mark Forrester

Chairman, 80 DAYS
Mark Forrester is the Chairman of 80 DAYS, a creative and digital marketing agency specialising in the travel and hospitality sector. Mark founded 80 DAYS (formerly Occupancy Marketing) in 2001 and the company now provides branding, design and marketing support for over 450 four and... Read More →
avatar for Heather Laverne

Heather Laverne

VP, Customer Engagement, Loyalty & Partnerships, Hilton
Heather Laverne is Vice President of Customer Engagement, Loyalty & Partnerships EMEA for Hilton.  She is responsible for increasing consumer growth through strategically designed partnerships and driving customer engagement through the Hilton Honors loyalty programme.Heather joined... Read More →
avatar for Helen Maher

Helen Maher

Director, Market Management, Expedia Group
As Director of Expedia Group’s London market, Helen oversees the team responsible with increasing supply in Expedia’s leading EMEA market. Helen leads on market development strategy, seeking to optimize hotels in the Expedia Group marketplace and the lodging market overall. Helen’s... Read More →

Thursday October 10, 2019 12:50pm - 1:30pm
Deansgate Suite


Conference Review
avatar for Jonathan Langston

Jonathan Langston

Co-founder, HotStats & The AHC
Jonathan is CoFounder of HotStats and The Annual Hotel Conference in each of which he retains an active advisory role.From 2013 to 2016 Jonathan was a Senior Director in the CBRE Hotels EMEA team and COO of the UK business. Prior to joining CBRE Hotels, Jonathan was Managing Director... Read More →

Thursday October 10, 2019 1:30pm - 1:40pm
Deansgate Suite


Closing Keynote: Great Call! - How and Why We Need to Take More Risk in this New Age of Uncertainty
As a professional poker player, Caspar Berry pitted his wits against some of the best players in Las Vegas. Backed by cutting edge scientific research and a successful track record in business (as well as an economics degree from Cambridge), Caspar analyses the decision-making process, stripping it back to help make us better at making the right choices and dealing with risk.

avatar for Caspar Berry

Caspar Berry

Motivational Speaker on Risk and Decision Making
Caspar’s insights provide ground breaking stimulation for individuals or organisations who are risk averse, who are grappling with uncertainty in their marketplace, or simply looking for their next competitive edge in this age of uncertainty. Drawing upon a diverse range of experiences... Read More →

Thursday October 10, 2019 1:40pm - 2:15pm
Deansgate Suite


Closing Lunch & Networking
Complete your AHC experience by joining us for our closing lunch where tray served bowl food will be served as you make your way to our buffet stations located in the Connect Hub, as well as all exhibition areas. Look out for The AHC balloons to guide you.

Thursday October 10, 2019 2:15pm - 3:30pm
Exhibition Areas


Hotel Tech Hub Lightning Talks
Join us in the Hotel Tech Hub to hear from our exhibitors in a series of quick-fire talks revealing the latest technology improving hotel operations, enhancing guest experiences and disrupting the industry.

Thursday October 10, 2019 2:30pm - 2:45pm
Hotel Tech Hub, Ground Floor