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Wednesday, October 9 • 3:00pm - 3:45pm
Leading from the Regions – General Managers Debrief

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Climbing the ladder to the role of general manager is the dream for many a hospitality employee. However, it is complex in its requirements and requires a broad understanding yet acute attention to detail. To conclude our regional travels this year, this session features four general managers who will share their approaches to unlocking the potential around profit, people, customer experience and more.

avatar for Robert Crook

Robert Crook

Independent Hotel Advisor
Robert is a 35 year Hospitality Industry professional, spending the early part of his career working in hotel operations, hotel general management and franchising with IHG. For 17 years he focused on the “White Label” independent hotel management company sector with Chardon Management... Read More →
avatar for Adrian Ellis

Adrian Ellis

General Manager, The Lowry Hotel
Adrian Ellis is a hotel executive with 24 years' experience of managing luxury international properties in the UK, Europe and Asia. In February 2015, he returned to Manchester to become the General Manager at The Lowry Hotel. He joined The Lowry Hotel from his role as General Manager... Read More →
avatar for Will Haegeland

Will Haegeland

Deputy General Manager, Cross Hotels Ltd – Cringletie House
From intensive care, to safety and security, to corporate responsibility within BBC. With degrees in nursing, organic chemistry, occupational health, safety and security, and an MSc in Ergonomics, I may not be a recruiter’s first choice as a hotel GM. My husband I had our own hotel... Read More →
avatar for Phillip O’Neill

Phillip O’Neill

General Manager, Clayton Hotel Dublin Airport (Dalata Hotel Group)
Graduate of GMIT International Hotel School Galway with over 25 Years of management experience starting as a Trainee Manager in Howth in Dublin and subsequently holding senior management positions most notably with the Moran Bewleys Hotel Group and Dalata Hotel Group including General... Read More →
avatar for Laura Sharpe

Laura Sharpe

General Manager, Ham Yard Hotel
Laura Sharpe has been General Manager at Ham Yard Hotel since its opening in 2014. She has been at Firmdale Hotels for over 13 years in various manager level roles across a number of the London properties including Charlotte Street Hotel and The Soho Hotel. In 2018 Laura was awarded... Read More →

Wednesday October 9, 2019 3:00pm - 3:45pm BST
Deansgate Suite