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Thursday, October 10 • 11:00am - 11:45am
Breakout Session: Rise of the Machines – Technology v People

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The cost of labour is escalating rapidly and significantly impacting hotel profitability, but how far will you go to replace your employees with machines? Our panel of futurists will help you tread the fine line between strategically deploying tech to support your business and hiring Metal Mickey as concierge. 

avatar for Jane Pendlebury

Jane Pendlebury

Jane Pendlebury has recently taken the role of CEO for HOSPA the Hospitality Professionals Association. HOSPA has three main areas of specialism Finance, Technology and Revenue Management. 
avatar for Duncan Anderson

Duncan Anderson

CEO, Humanise.AI
Duncan Anderson is the CEO & Co-founder of Humanise.AI, a technology startup that has built a Virtual Assistant (Gem) for the Hospitality industry.Duncan is a strong believer in partnerships between AI and Humans - a core founding principle behind Humanise.AI, where the companies... Read More →
avatar for Jim Cockell

Jim Cockell

Owner, The Old Stocks Inn
Growing up in a family environment involved in the hospitality industry it seemed a logical path to go and study hotel management at University.  Jim went to develop his passion for Revenue Management at IHG in 2000, leaving 6 years later as Area Revenue Manager for the UK North.Following... Read More →
avatar for Julie Grieve

Julie Grieve

Founder and CEO, Criton
Julie Grieve is Founder and CEO of Criton, a multi-award-winning technology provider based in Edinburgh. Criton enables hotels and serviced apartment operators to digitise their guest information and wrap all-guest facing technology into a branded app for guests to use on their own... Read More →
avatar for Rob Paterson

Rob Paterson

CEO, Best Western Hotels & Resorts GB
With a background in Sales, Marketing, Revenue and Distribution, Rob has worked for a range of brands including global chains such as Accor and IHG through to local Boutique brands like Malmaison and Hotel du Vin. In recent times Rob has managed a number of Hotel brand transformational... Read More →

Thursday October 10, 2019 11:00am - 11:45am BST
Deansgate 1