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Thursday, October 10 • 11:00am - 11:45am
Breakout Session: Rise of the Machines – Technology v People

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The cost of labour is escalating rapidly and significantly impacting hotel profitability, but how far will you go to replace your employees with machines? Our panel of futurists will help you tread the fine line between strategically deploying tech to support your business and hiring Metal Mickey as concierge. 

avatar for Jane Pendlebury

Jane Pendlebury

Jane Pendlebury has recently taken the role of CEO for HOSPA the Hospitality Professionals Association. HOSPA has three main areas of specialism Finance, Technology and Revenue Management. 
avatar for Rob Paterson

Rob Paterson

CEO, Best Western Hotels & Resorts GB
With a background in Sales, Marketing, Revenue and Distribution, Rob has worked for a range of brands including global chains such as Accor and IHG through to local Boutique brands like Malmaison and Hotel du Vin. In recent times Rob has managed a number of Hotel brand transformational... Read More →
avatar for Duncan Anderson

Duncan Anderson

CEO, Humanise.AI
Duncan Anderson is the CEO & Co-founder of Humanise.AI, a technology startup that has built a Virtual Assistant (Gem) for the Hospitality industry.Duncan is a strong believer in partnerships between AI and Humans - a core founding principle behind Humanise.AI, where the companies... Read More →

Thursday October 10, 2019 11:00am - 11:45am
Deansgate 1